Shipping and Returns Policy
SUPERBOTTOMS BASIC SHIPPING AND RETURNS POLICY
We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy please don’t hesitate to call our helpline +91 9819313426.
- Free shipping is available for orders of INR 350 or more. Orders where free shipping applies, are not expedited. For orders that are lower than 350/-, a convenience charge of Rs. 70 applies.
- Superbottoms ships to over 5000 cities across and to almost every part of the world! Shipping on international orders is at the actuals. To know the shipping charges that apply to your country, contact our helpline. Additional country-specific customs charges, which are separate from shipping charges, would be the responsibility of the customer.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- We are committed to delivering products within 5 business days of the order being confirmed. If you’re in a Non-Metro, all products will reach you within a time span of 3 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 12 days. Note: These time lines do not apply for custom orders, special orders or pre-order bookings. The time lines for each of these will be different, and individually mentioned in the product description.
- All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Superbottoms, are committed to it.
- If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +91 9819313426 (9AM – 6PM) or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.
Cancellation before shipping: If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at +91 9819313426. In such cases, the order will be cancelled and the money paid by you will be refunded to you. In case of unshipped orders, the refund will be done within 7 days of the return request.
Cancellation post shipping: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 9819313426 and do not accept the delivery of the order. Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.
Cancellation and returns post receipt of product: If you wish to return the product after it has been delivered to you in full, the following conditions apply.
- INR 100 will be deducted as a part of shipping charge
- Such requests are not entertained beyond 30 days of product delivery
– If unused, and if they can be returned in the original condition, we will take back the product and issue a refund after deducting the shipping charge of reverse pickup as applicable. Refund will be credited in the original source of payment within 7 business days.
DO NOTE: Even trying the diaper on the baby, even if the diaper is not peed in or washed, is considered as used
Discount vouchers/ Smiles, if any, will be considered used if order is cancelled.
We are committed towards providing you the best shopping experience at Superbottoms, but on extremely rare instances, a defect may slip through our quality control and one may find a defect in our products when they are delivered to you. If you happen to receive a defective BASIC product, rest assured, we would work swiftly to make sure you receive a replacement as soon as possible.
Defect noticed at delivery: If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91 9819313426 (9AM – 6PM) or mail us at email@example.com, mentioning your order reference number. Pickup of defective piece will be done. Post that product replacement will be sent of similar or equivalent value / type product. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
*Defects include loose stitching, holes and tears, missing or broken snaps, etc.
For a defect noticed after accepting delivery: The product should be unwashed and unused, and with original packing. The defect MUST be brought to our notice within 24 hours of product receipt. It would make matters simpler, if you even include photos of the area of concern plus your original receipt.
Basic diapers are a functional apparel. While they are diapers, they are fabric wearables and any fabric product does show minor variations in prints, colours, and sometimes cutting between various batches over a period of time.
We also make our products in batches and therefore there will be variations in colours, prints, snaps, stitch and minor variations in cut and fabric from batch to batch. Do note, these factors are difficult to control completely and would need extreme mechanisation which we feel is impractical.
What we always ensure, is that the functionality of the product remains the same. We test every batch for the same before it gets sold.
So kindly note that therefore we will not provide any replacements/exchanges/returns for variations in colours/snaps and fabric since this is not a defect, and does not in any way affect the performance of the diaper. Superbottoms also reserves the right to decide whether or not the problem is a defect or normal wear and tear.